We hope every Calypso piece feels just right when it arrives. If something isn’t quite what you expected, our team is here to guide you through the return process. Below you’ll find everything you need to know about return eligibility, timing, and refunds for domestic orders. Please review the details carefully before submitting your return request.
Final Sale Items
All sale items, jewelry, fragrance, Home items, and third-party products are final sale and not eligible for return, exchange, or store credit.
Domestic Returns (U.S.)
To initiate a return, please click here.
Return requests must be submitted within 7 days of delivery.
Items must be unworn, unused, and in original condition, with all tags attached.
Items returned outside the 7-day window, or received worn, damaged, stained, or without tags, will be returned to the customer.
Return Shipping Costs
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If you added Free Returns + Package Protection (Redo) at checkout, your return label is free.
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If Redo was not added, return shipping is paid by the customer and can be purchased through our return portal.
Shipping costs vary depending on the item’s weight, size, and the return location. Original shipping charges are non‑refundable.
Claims
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Click here to begin a claim.
Refunds
Once your return is received at our warehouse, please allow up to 30 business days for processing. After inspection and approval, you’ll receive an email confirming that your refund, exchange, or store credit has been issued.
Refunds (if applicable) are processed to the original form of payment.
Shipping charges and taxes are non-refundable.
Depending on your bank or payment provider, refunds may take up to 30 days to appear on your statement.
Returns that do not meet eligibility requirements will be returned to the original shipping address.
Price Adjustments
Please note that we do not offer price adjustments once a sale or promotion has begun. Prices may change at any time, and promotions cannot be applied retroactively to previous purchases. We appreciate your understanding.
Order Cancellations
Orders may be cancelled only if they have not yet been fulfilled. To request a cancellation, please contact our Customer Care team as soon as possible.
Once a cancellation is confirmed, a refund confirmation will be issued within 7 business days, and funds will be returned to the original payment method.
Please note that our Customer Care team operates during standard business hours, and cancellation requests may not be reviewed immediately.
You can always contact us for any return question at hello@calypsostbarth.com
